At VAPEHEX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us. By using our website and services, you consent to the practices outlined in this policy.

1. Information We Collect:

  • Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and phone number.

  • Payment Information: For payment processing, we may collect your credit card information or other payment details. However, please note that we do not store your payment information on our servers. It is securely handled by our payment processing partners.

  • Device and Usage Information: We may collect information about your device, operating system, browser, and other technical details when you interact with our website. This data helps us improve the user experience and diagnose technical issues.

  • Cookies and Tracking Technologies: Like many websites, we use cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic. You can control the use of cookies through your browser settings.

2. How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders. This includes shipping products to your address and communicating with you regarding your order status.

  • Customer Support: Your contact information helps us provide customer support, respond to inquiries, and address any issues or concerns you may have.

  • Personalization: We may use your browsing and purchase history to personalize your experience on our website, such as recommending products that match your preferences.

  • Marketing Communication: If you opt-in to receive marketing emails, we may send you promotional offers, product updates, and newsletters. You can unsubscribe from these communications at any time.

  • Legal Compliance: We may use your information to comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

3. Data Security:

  • We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Your payment information is encrypted and securely transmitted using Secure Socket Layer (SSL) technology.

  • While we strive to protect your data, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

4. Third-Party Services:

  • We may use third-party services for payment processing, shipping, analytics, and marketing. These service providers have their own privacy policies, and we encourage you to review them to understand how they handle your data.

  • We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

5. Children’s Privacy:

  • Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you believe that we have inadvertently collected information from a minor, please contact us immediately.

6. Your Choices:

  • You have the right to access, update, or delete your personal information by logging into your account on our website.

  • You can choose not to provide certain information, but it may affect your ability to access certain features or make purchases.

  • You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in the email.

7. Changes to the Privacy Policy:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website or sending you an email.

8. Contact Us:

If you have any questions or concerns about our Privacy Policy or the data we hold about you, please contact us using the information provided on our website.

At VAPEHEX, we value your trust and privacy. Our Privacy Policy aims to be transparent about how we handle your personal information and ensure that it is used responsibly and securely. By using our website, you consent to the practices described in this policy. We encourage you to review this policy periodically to stay informed about any updates or changes. If you have any questions or need further assistance, please don’t hesitate to reach out to our team. Thank you for choosing VAPEHEX as your premium DIY supplies provider!